FAQs

If your order has not been processed yet, please contact me as soon as possible. I will do my best to help, but once an order has been shipped, changes are no longer possible.

If multiple orders are placed before any of them ship, I will be able to combine the orders and refund the difference. Please contact me as soon as possible and I’ll see what I can do.

Orders are usually processed within 1–3 business days (excluding custom orders and made-to-order products). Processing times may be longer during busy periods.

Grade B products are discounted items that may have minor cosmetic imperfections, such as slightly uneven borders (regarding stickers), small printing inconsistencies, or minor surface flaws.

These imperfections do not affect the usability of the product, but they do not meet the full-price quality standard.

For this reason, Grade B items are sold at a reduced price and are not eligible for refunds based on cosmetic imperfections.

If your order arrives damaged or you receive the wrong item, please contact me within 48 hours of delivery with clear photos of the damaged item and the packaging. I’ll do my best to help as quickly as possible.

Each case is assessed individually. Depending on the extent of the damage, I may offer a discount code, partial refund, replacement, or full refund.

Minor imperfections that do not affect the functionality of the product may not qualify for replacement or refund.

Yes! If you’re located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery.
For customers outside the EU, return requests must be made within 7 days of delivery and are reviewed on a case-by-case basis.

Exceptions may apply. For full details, please see the Refund Policy.

Yes, custom orders are available for bulk orders only (50+ items). If you’re interested, please contact me before placing an order so we can discuss details.